Text Us

Text Charles Chips customer care

Need help with an order, a product or anything else? Text us at (855) 302-4477 and we'll answer right away.

How you get texts from us

There is no sign-up form or checkbox for these texts. We only text people who reach out to us first, in one of two ways:

  1. You text us at (855) 302-4477. We reply to your message.
  2. You call us at (855) 302-4477 and we can't pick up. Before the call ends, a recorded message offers to help you by text and asks for your permission first:
    "Thanks for calling Charles Chips! For the quickest response, we can help you by text right now. Press 1 and we'll text you at this number. Message and data rates may apply. Reply STOP to opt out anytime."
    We only text you if you press 1. When you do, we record the time, your phone number and the call ID as proof of your consent, and you get one text from (855) 302-4477:
    "Hi! This is Charles Chips. Thanks for calling! Just reply and tell us what's going on, and we'll take care of you right away. Msg & data rates may apply. Reply STOP to opt out."
    If you don't press 1, we don't text you.

What we text about

Customer care only: your questions, order status and tracking, and help with any problem. We never send marketing or promotional messages from this number.

The fine print

  • Message frequency varies, based on your conversation with us.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving texts. Reply HELP for help, or e-mail customercare@charleschips.com.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not sell or share your phone number or SMS opt-in data with third parties for marketing purposes.

See our Privacy Policy and Terms of Service (Section 19, SMS Terms).

Charles Chips Inc, 3535 Route 66, Suite 1, Neptune, NJ 07753