HAS MY ORDER SHIPPED?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few business days since placing your order and you have not received shipping confirmation, please contact customer service at customercare@charleschips.com or by calling (855) 302-4477


HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. . If you have any questions, please contact customer service at customercare@charleschips.com or by calling (855) 302-4477

WHY IS MY TRACKING INFORMATION NOT APPEARING?

Once your package has shipped, it may take up to 48 business hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. If it has been more than a few business days since receiving shipping confirmation and you do not see tracking information, please contact customer service at customercare@charleschips.com or by calling (855) 302-4477

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?

Please contact customer service at customercare@charleschips.com or by calling (855) 302-4477

MY ORDER NEVER ARRIVED!

Please contact customer service at customercare@charleschips.com or by calling (855) 302-4477

I ORDERED THE WRONG STUFF! WHAT DO I DO?

Once you place an order at Charles Chips, you cannot make changes through the online store. Please call us as soon as possible at (855) 302-4477 or at customercare@charleschips.com.

WHEN WILL MY ORDER SHIP?

Orders will be processed for shipment within one to two business days of receiving, not including weekends or holidays. Items normally ship via USPS PRIORITY service for residential delivery. Actual transit times are 2 to 7 business days from shipment. A shipping confirmation email will be sent when your order leaves our warehouse. Charles Chips currently ships exclusively to contiguous US, Alaska and Hawaii addresses.

TIMING OF BILLING

Your credit card will  be charged at time of order. Most orders ship within two business days of receiving your order. You will receive a shipping confirmation email once your order ships from the warehouse.

ACCEPTED FORMS OF PAYMENT

We accept all major credit cards: Visa, Mastercard, Discover, American Express and PayPal. *Please note: The Credit Card must have a United States billing address.

CAN I RETURN A DAMAGED ORDER?

PLEASE note we do not accept returned orders. Any orders sent back will incur a return shipping charge.Our policy for damaged orders is very liberal please contact us with any issues before sending product back or initiating a dispute.If an order is undeliverable we will only reship if the customer pays to reship or we will refund your product cost and do not reship onlyPhotos will help expedite process.

WHAT IS A CSC CODE?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. For Visa, your identification number is the 3-digit number found on the back of your credit card near the signature panel.

DELIVERING QUALITY SINCE 1942

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